Infinite - One of Chicago’s Best and Brightest Companies to Work For!

 Infinite team is happy to announce we were recognized as one of “Chicago’s Best and Brightest Companies to Work For” for second year in a row! 

This recognition is given to companies that are dedicated to the well-being of its employees and demonstrate best practices in human resources. Multiple criteria is considered including compensation, benefits and employee solutions; employee enrichment, engagement and retention; development, employee achievement and recognition; among others.

Of the hundreds of nominations received, Infinite was considered one of the top 101 companies awarded in the entire Chicago region. 

Infinite is pleased to receive such an impressive recognition again this year. Infinite’s goal is to provide an excellent work environment and demonstrate appreciation to its team members for all the hard work they do. 

Loyalty: The Key to Consistent Victory

By The John Maxwell Company

March Madness got its name because the NCAA basketball tournament provides stunning upsets each season. Unpredictability is big part of the tournament’s appeal. At any point in the competition, an unknown squad can suddenly catch fire, hitting shot after shot, to knock off a heavily favored opponent.

However, if you were filling out an NCAA tournament bracket from 1967 to 1973, then you should have chosen the same champion every single year. Coach John Wooden’s UCLA Bruins won seven consecutive titles! No other men’s collegiate team has won more than two NCAA tournaments in a row.

Why did John Wooden’s teams win so often? Obviously, they had talented players, but what set UCLA apart from the competition was their commitment to loyalty. UCLA’s players were intensely loyal to their leader, Coach John Wooden, as well as to their fellow teammates.

How to Earn Loyalty:

1) Make your values visible.
Leaders attract who they are. If you want a cohesive team, one that’s loyal to a common cause and to one another, then be clear and candid about your values. John Wooden arranged his values into a visual aid that he called the “Pyramid of Success.” The pyramid consisted of fifteen building blocks Wooden believed were essential to success in life, and he taught these values to his players. He placed loyalty as the building block at the center of the pyramid’s foundation.

2) Be loyal to yourself.
Coach Wooden liked to quote a line from Shakespeare’s Hamlet: “To thine own self, be true.” His coaching philosophy wasn’t just a strategy to win games; it flowed directly out of his deepest beliefs about life. John Wooden not only believed in the principles of success he instilled in his players, he also exemplified them. He inspired loyalty because his players knew that he was the real deal—he authentically practiced the values he professed.

3) Give loyalty to your people.
Leaders cannot demand loyalty; they have to earn it. However, leaders should give 100% loyalty to their people from day one. People need to feel your trust, care, and commitment to them. As Wooden wrote, “People do not arrive at your doorstep with loyalty. It comes when those you lead see and experience that your concern for their interests and welfare goes beyond simply calculating what they can do for you—how you can use them to your advantage.” Once you give loyalty, you open up the channel to receive it in return.

Thought to Consider
In an economy where individuals bounce from job to job, quickly moving in and out of relationships, how can a leader be expected to build loyalty? Coach Wooden is proof that loyalty doesn’t take a decade to develop. He led in a climate of constant turnover, where players stayed only a few years, at most, before graduating and moving on. To inspire loyalty, a leader simply must dare to go against the grain of contemporary business culture. Look to invest in people rather than to wring productivity out of them.  Instead of asking, “what have you done for me lately?” inquire: “what can I do to add value to you?”

Read the full article and others from John Maxwell online.

Top 10 Qualities That Make A Great Leader

by Tanya Prive Contributor, Forbes

Having a great idea, and assembling a team to bring that concept to life is the first step in creating a successful business venture. While finding a new and unique idea is rare enough; the ability to successfully execute this idea is what separates the dreamers from the entrepreneurs. However you see yourself, whatever your age may be, as soon as you make that exciting first hire, you have taken the first steps in becoming a powerful leader. When money is tight, stress levels are high, and the visions of instant success don’t happen like you thought, it’s easy to let those emotions get to you, and thereby your team. Take a breath, calm yourself down, and remind yourself of the leader you are and would like to become. Here are some key qualities that every good leader should possess, and learn to emphasize.

Honesty

Whatever ethical plane you hold yourself to, when you are responsible for a team of people, its important to raise the bar even higher. Your business and its employees are a reflection of yourself, and if you make honest and ethical behavior a key value, your team will follow suit.

As we do at RockThePost, the crowdfunding platform for entrepreneurs and small businesses I co-founded, try to make a list of values and core beliefs that both you and your brand represent, and post this in your office. Promote a healthy interoffice lifestyle, and encourage your team to live up to these standards. By emphasizing these standards, and displaying them yourself, you will hopefully influence the office environment into a friendly and helpful workspace.

Ability to Delegate

Finessing your brand vision is essential to creating an organized and efficient business, but if you don’t learn to trust your team with that vision, you might never progress to the next stage. Its important to remember that trusting your team with your idea is a sign of strength, not weakness. Delegating tasks to the appropriate departments is one of the most important skills you can develop as your business grows. The emails and tasks will begin to pile up, and the more you stretch yourself thin, the lower the quality of your work will become, and the less you will produce.

The key to delegation is identifying the strengths of your team, and capitalizing on them. Find out what each team member enjoys doing most. Chances are if they find that task more enjoyable, they will likely put more thought and effort behind it. This will not only prove to your team that you trust and believe in them, but will also free up your time to focus on the higher level tasks, that should not be delegated. It’s a fine balance, but one that will have a huge impact on the productivity of your business.

Read the full article online. 

Infinite Has Just Been Nominated As One Of Chicago's 101 Best and Brightest Companies To Work For!!

http://www.101bestandbrightest.com/home

Lets see where we end up Placing!!

21 Ways Rich People Think Differently

http://finance.yahoo.com/news/21-ways-rich-people-think-differently.html?page=1

By Mandi Woodruff | Business Insider – Tue, Sep 4, 2012 10:50 AM EDT


World's richest woman Gina Rinehart is enduring a media firestorm over an article in which she takes the "jealous" middle class to task for "drinking, or smoking and socializing" rather than working to earn their own fortune.

What if she has a point?

Steve Siebold, author of "How Rich People Think," spent nearly three decades interviewing millionaires around the world to find out what separates them from everyone else.

It had little to do with money itself, he told Business Insider. It was about their mentality.

"[The middle class] tells people to be happy with what they have," he said. "And on the whole, most people are steeped in fear when it comes to money."

Flickr / C. Pajunen1. Average people think MONEY is the root of all evil. Rich people believe POVERTY is the root of all evil.

"The average person has been brainwashed to believe rich people are lucky or dishonest," Siebold writes.

That's why there's a certain shame that comes along with "getting rich" in lower-income communities.

"The world class knows that while having money doesn't guarantee happiness, it does make your life easier and more enjoyable."

2. Average people think selfishness is a vice. Rich people think selfishness is a virtue.

"The rich go out there and try to make themselves happy. They don't try to pretend to save the world," Siebold told Business Insider.

The problem is that middle class people see that as a negative––and it's keeping them poor, he writes.

"If you're not taking care of you, you're not in a position to help anyone else. You can't give what you don't have."

Getty Images3. Average people have a lottery mentality. Rich people have an action mentality.

"While the masses are waiting to pick the right numbers and praying for prosperity, the great ones are solving problems," Siebold writes.

"The hero [middle class people] are waiting for may be God, government, their boss or their spouse. It's the average person's level of thinking that breeds this approach to life and living while the clock keeps ticking away."

4. Average people think the road to riches is paved with formal education. Rich people believe in acquiring specific knowledge.

"Many world-class performers have little formal education, and have amassed their wealth through the acquisition and subsequent sale of specific knowledge," he writes.

"Meanwhile, the masses are convinced that master's degrees and doctorates are the way to wealth, mostly because they are trapped in the linear line of thought that holds them back from higher levels of consciousness...The wealthy aren't interested in the means, only the end."

I Love Lucy screencap5. Average people long for the good old days. Rich people dream of the future.

"Self-made millionaires get rich because they're willing to bet on themselves and project their dreams, goals and ideas into an unknown future," Siebold writes.

"People who believe their best days are behind them rarely get rich, and often struggle with unhappiness and depression."

6. Average people see money through the eyes of emotion. Rich people think about money logically.

"An ordinarily smart, well-educated and otherwise successful person can be instantly transformed into a fear-based, scarcity driven thinker whose greatest financial aspiration is to retire comfortably," he writes.

"The world class sees money for what it is and what it's not, through the eyes of logic. The great ones know money is a critical tool that presents options and opportunities."

7. Average people earn money doing things they don't love. Rich people follow their passion.

"To the average person, it looks like the rich are working all the time," Siebold says. "But one of the smartest strategies of the world class is doing what they love and finding a way to get paid for it."

On the other hand, middle class take jobs they don't enjoy "because they need the money and they've been trained in school and conditioned by society to live in a linear thinking world that equates earning money with physical or mental effort."

8. Average people set low expectations so they're never disappointed. Rich people are up for the challenge.

"Psychologists and other mental health experts often advise people to set low expectations for their life to ensure they are not disappointed," Siebold writes.

"No one would ever strike it rich and live their dreams without huge expectations."

BarackObamadotcom via YouTube9. Average people believe you have to DO something to get rich. Rich people believe you have to BE something to get rich.

"That's why people like Donald Trump go from millionaire to nine billion dollars in debt and come back richer than ever," he writes.

"While the masses are fixated on the doing and the immediate results of their actions, the great ones are learning and growing from every experience, whether it's a success or a failure, knowing their true reward is becoming a human success machine that eventually produces outstanding results."

10. Average people believe you need money to make money. Rich people use other people's money.

Linear thought might tell people to make money in order to earn more, but Siebold says the rich aren't afraid to fund their future from other people's pockets.

"Rich people know not being solvent enough to personally afford something is not relevant. The real question is, 'Is this worth buying, investing in, or pursuing?'" he writes.

11. Average people believe the markets are driven by logic and strategy. Rich people know they're driven by emotion and greed.

Investing successfully in the stock market isn't just about a fancy math formula.

"The rich know that the primary emotions that drive financial markets are fear and greed, and they factor this into all trades and trends they observe," Siebold writes.

"This knowledge of human nature and its overlapping impact on trading give them strategic advantage in building greater wealth through leverage."

12. Average people live beyond their means. Rich people live below theirs.

"Here's how to live below your means and tap into the secret wealthy people have used for centuries: Get rich so you can afford to," he writes.

"The rich live below their means, not because they're so savvy, but because they make so much money that they can afford to live like royalty while still having a king's ransom socked away for the future."

richkidsofinstagram.tumblr.com13. Average people teach their children how to survive. Rich people teach their kids to get rich.

Rich parents teach their kids from an early age about the world of "haves" and "have-nots," Siebold says. Even he admits many people have argued that he's supporting the idea of elitism.

He disagrees.

"[People] say parents are teaching their kids to look down on the masses because they're poor. This isn't true," he writes. "What they're teaching their kids is to see the world through the eyes of objective reality––the way society really is."

If children understand wealth early on, they'll be more likely to strive for it later in life.

14. Average people let money stress them out. Rich people find peace of mind in wealth.

The reason wealthy people earn more wealth is that they're not afraid to admit that money can solve most problems, Siebold says.

"[The middle class] sees money as a never-ending necessary evil that must be endured as part of life. The world class sees money as the great liberator, and with enough of it, they are able to purchase financial peace of mind."

Kim Bhasin / Business Insider15. Average people would rather be entertained than educated. Rich people would rather be educated than entertained.

While the rich don't put much stock in furthering wealth through formal education, they appreciate the power of learning long after college is over, Siebold says.

"Walk into a wealthy person's home and one of the first things you'll see is an extensive library of books they've used to educate themselves on how to become more successful," he writes.

"The middle class reads novels, tabloids and entertainment magazines."

16. Average people think rich people are snobs. Rich people just want to surround themselves with like-minded people.

The negative money mentality poisoning the middle class is what keeps the rich hanging out with the rich, he says.

"[Rich people] can't afford the messages of doom and gloom," he writes. "This is often misinterpreted by the masses as snobbery.

Labeling the world class as snobs is another way the middle class finds to feel better bout themselves and their chosen path of mediocrity."

Flickr / Wei Tchou17. Average people focus on saving. Rich people focus on earning.

Siebold theorizes that the wealthy focus on what they'll gain by taking risks, rather than how to save what they have.

"The masses are so focused on clipping coupons and living frugally they miss major opportunities," he writes.

"Even in the midst of a cash flow crisis, the rich reject the nickle and dime thinking of the masses. They are the masters of focusing their mental energy where it belongs: on the big money."

18. Average people play it safe with money. Rich people know when to take risks.

"Leverage is the watchword of the rich," Siebold writes.

"Every investor loses money on occasion, but the world class knows no matter what happens, they will aways be able to earn more."

Flickr / Ibrahim Iujaz19. Average people love to be comfortable. Rich people find comfort in uncertainty.

For the most part, it takes guts to take the risks necessary to make it as a millionaire––a challenge most middle class thinkers aren't comfortable living with.

"Physical, psychological, and emotional comfort is the primary goal of the middle class mindset," Siebold writes.

World class thinkers learn early on that becoming a millionaire isn't easy and the need for comfort can be devastating. They learn to be comfortable while operating in a state of ongoing uncertainty."

20. Average people never make the connection between money and health. Rich people know money can save your life.

While the middle class squabbles over the virtues of Obamacare and their company's health plan, the super wealthy are enrolled in a super elite "boutique medical care" association, Siebold says.

"They pay a substantial yearly membership fee that guarantees them 24-hour access to a private physician who only serves a small group of members," he writes.

"Some wealthy neighborhoods have implemented this strategy and even require the physician to live in the neighborhood."

Getty Images21. Average people believe they must choose between a great family and being rich. Rich people know you can have it all.

The idea the wealth must come at the expense of family time is nothing but a "cop-out", Siebold says.

"The masses have been brainwashed to believe it's an either/or equation," he writes. "The rich know you can have anything you want if you approach the challenge with a mindset rooted in love and abundance."

From Steve Siebold, author of "How Rich People Think."

Infinite Wins Q4 Cup For National Campaign Being Recognized For Outstanding Performance

We are so proud of our team here at Infinite.  The company has been recognized as the nation's most profitable, productive vendor for our client. 

Throughout the last few months, the team at Infinite has been in negotiations to continue to evolve the relationship with our client.  Due to these negotiations, we were able to outperform every other vendor in the nation.

We doubled in size in the last month and the new promotion to our executive team, Alex
Huynh, will allow us to take on an even larger client load.  We expect to open an additional location in the next few months.

Great job team!

Customer Experience Lessons From The Voice

By Annette Gleneicki, Published December 21, 2012

Read more at http://www.business2community.com/customer-experience/customer-experience-lessons-from-the-voice-0362962#Df2SP95KZ24UmVg8.99

The third season of the hit series The Voice just ended this week, and I’ve been sitting on a blog post for my “Customer Experience Lessons… ” series since the previous season. For obvious reasons. I started to create my own TV series about The Voice (of the Customer) for the post; that didn’t quite work but isn’t dead yet! I’ve rewritten the post three times! Here’s what I’ve ended up with.

Constituents
There are three key constituents of the show: (1) coaches/mentors, (2) artists, and (3) the audience. Each one plays an important part in the show.

In your business, there are many stakeholders, but the three key constituents of the customer experience are (1) employees, (2) customers, and (3) leadership/executives. You could make the connection that the coaches/mentors are the leadership or management team, setting the example for the rest of the organization, driving the customer focus and culture; the employees are your artists; and your customers are your audience.

Coaching
In the early stages of the show, the coaches each choose the artists that will be a part of their teams. Once the teams are set, they coach and mentor their team members, giving them advice and sharing best practices and secrets to success.

Coaching is critical to the growth of your employees, as well to their alignment with the customer-centric focus. Role playing, sharing your expertise, providing feedback, offering opportunities for career development, and recognizing a job well done are all part of coaching. In addition, creating a relationship of mutual trust, showing employees that you stand behind them, and expressing your commitment to their success will improve the employee experience, which, in turn, yields a much better customer experience.

Training
The artists spent a lot of time doing their homework, learning their songs, and practicing in preparation for the show every week.

Your employees must and will do the same. Don’t assume that they know how to deliver great service, especially to your company’s standards. Assume that you need to clearly spell out for them your expectations on how they will interact with your customers and then train them on those expectations. Employees should constantly be learning about your products and services and updating their skills in general, as well, evolving and growing with the business.

Teamwork
While only one person wins The Voice, the artists are split up into teams. Each individual on a team forms a close bond with the other members of their team over the course of their time on the show, as well as with their team leader, their coach.

The same is true for your employees. They are part of a team, whether its their individual departments or the company as a whole. A team collaborates and works together toward a common goal.

Backstory
Every artist on The Voice has an interesting life story, whether it’s a personal tragedy or just an awesome lifelong dream to become the next big pop star. The backstory is part of what creates that connection for the audience with the artists.

In the customer experience world, there are two types of backstories:

    The Customer’s Story. Know your customers. Every customer is unique. Tailor experiences to the customer. You can’t meet their needs until you understand who they are and what their needs are.
    The Company’s Story. Your company’s story is its history, it’s purpose, its reason for being. Everyone, both customers and employees, need to understand the company’s story.

As with the artists, these backstories also for the foundation for the connection between the customer and the brand.

Competition
The show itself is obviously a competition. Artists compete with other artists, but they also compete against themselves, striving to always do better than the previous performance. Coaches and the audience remember.

Customers have choices. Customers remember. Don’t dwell on what your competition is doing; instead, dwell on what you’re doing.

Performance
The Voice is all about the performance, about artists giving their best performances every time they’re on stage.

Your customer experience is only as good as your weakest link, right? Make sure every link, every touchpoint, is delivering a perfect 10 performance. Just like in The Voice competition, consistency is only important once you’re performing at your absolute best, better than everyone else. Once you reach that level, the experience your customers have with your organization must consistently exceed their expectations.

Focus
The artists were missing their families and friends, but they needed to remain focused on the task at hand.

For your business, that focus needs to be on delivering the best customer experience possible. End of story.

Goals
Every single competitor had a goal: to win The Voice. They had dreams of being the next big thing. Many overcame obstacles to be there, to stay true to their dreams, and to achieve their goals.

The goal of a customer-centric organization is to not only meet but to exceed customers’ expectations. Turning customers into raving fans is the ultimate goal. Make sure employees are in alignment; to do so, fall on your brand promise. As I wrote previously: “The brand promise aligns all of the activities of the organization; that promise guides people, processes, products, systems, etc. Everything you do must support and reinforce the brand promise: every product, every person, every interaction, every touchpoint, all of it. Every time.”

Listening
An important component of a music competition is listening, i.e., for the coaches and the audience alike. Coaches are typically listening for pitch, tone, runs, etc., while audience members are listening for great-sounding voices and songs that make them feel something.

You cannot have a customer-centric culture without listening to your customers. Or without really hearing what they are saying.

Feedback
The Voice contestants were constantly receiving feedback about their performances from their coaches and from others around them.

As an organization, you should be encouraging and receiving feedback from your customers. As an employee, you should be receiving feedback from your mentor/manager and from your customers.

The Voice
The name of the show is, obviously, The Voice. Ultimately, the coaches and the audience are looking for the winning voice, the best-sounding artist from all the choices they have. The coaches’ initial votes are truly about the individual voices, as they have their backs turned to the contestants and cannot see them. They hit their buttons to weigh in, to select an artist for their teams. Artists have a choice, if multiple coaches hit their buttons.

Your customers have a choice. Actually, they have lots of choices. They don’t have a button, but they get to weigh in. They get to vote with their wallets.

Your customers have a voice. Bring that voice into all aspects of the organization, to every touchpoint. Make sure it’s heard. And acted upon.

The Journey
The artists who make it into the top 10 have quite the journey – behind them and ahead of them. The journey behind them is much shorter than what lies ahead. Even if they didn’t win the show, they have built a fan base over the weeks and months that will stay with them well into the future. Those artists in the top 5 – 10 will do well and have great careers ahead of them.

The customer experience is a journey, as well. And just like the artists, your company’s journey behind is much shorter than what lies ahead. What lies ahead is a lot of hard work and focus, a lot of learning and improving, a lot of adapting, a lot of communicating and sharing. It’s never-ending. It’s not an easy road, but those that stay the course find that the reward far outweighs the effort to get there.

When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason. -Jerry Harvey
Read more at http://www.business2community.com/customer-experience/customer-experience-lessons-from-the-voice-0362962#Df2SP95KZ24UmVg8.99

5 Traits of Leaders Who Are Ready for Social Good

http://www.forbes.com/sites/meghanbiro/2012/12/09/5-traits-of-leaders-who-are-ready-for-social-good/

Meghan M. Biro, Contributor

‘Tis the season to do good. You might not believe it if you’ve just come from the Mall, but the spirit of good is out there. Perhaps unexpectedly, good deeds and real social change are coming from business leaders who understand that success carries with it the opportunity to exercise social responsibility without the burden of government mandate.

The path to becoming a socially-responsible leader is not as difficult as one might think. It’s a logical extension of the passionate leader’s journey. Not all leaders take it, of course; I could find no real good numbers as I researched this post but my instinct tells me less than 50 percent of successful business leaders go on to contribute to social good in a meaningful way. I’m hoping these numbers continue to increase.

Todd Warren, my fellow Forbes contributor, educator and thought-leader on startup culture, has proposed an awesome post about five attributes of entrepreneurial leaders: vision and dissatisfaction with the present, knowing and taking advantage of one’s unfair advantages, ability to recruit people to extend your vision, flexibility and ability to learn and adapt, and persistence and execution. These attributes are, in my view, the basic requirements for a socially-responsible leader – but wait, there’s more. Warren’s five attributes may make a good entrepreneur but they don’t go far enough to explain why some business success stories – for example Bill Gates – go beyond business success to become social activists and philanthropists. For every Bill Gates there are 20 or 30 Carl Ichans, Mark Cubans, even – and I am a fanboi – Steve Jobs, who achieved enormous personal success and wealth but have not contributed back significantly to society. So how does a business leader transcend personal success and extend his or her skills to the realm of the do-gooder?

I’d argue there are an additional five traits necessary to be a socially-responsible leader:

1) Heightened situational awareness. It’s one thing to be focused on being aware of the business landscape by staying open to ideas to extend and perfect your vision. It’s a different skill to be aware of the world around you. In the movie Scrooged, Bill Murray is completely unaware of his assistant’s life challenges until the ghosts visit him; once his awareness is engaged and the focus expanded from his wants and needs to encompass those of others, he is transformed into a socially-responsible, charitable soul. To become socially responsible, leaders must look beyond themselves to see what motivates, or holds back, those around him. Then he or she can see the need in others – in the world – and turn the intense focus of the entrepreneur to solving larger social problems.

2) Emotional intelligence. Yes, this is one of my favorite themes, for a reason. Until a leader opens
his or her heart and mind to others, turns what is undoubtedly prodigious intelligence and focus outward to understand the challenges of others, there can be no authentic social leadership. If you see an emotionally limited leader doing good works, look for a smart tax advisor standing in the wings.

3) Empathy. This isn’t the same as emotional intelligence. I know lots of emotionally intelligent people who are more cerebral than they are empathetic. They can understand why people behave a certain way, and adapt, but at some level it does not reach them. Empathetic people are open to the world of hurt that exists on the periphery of the world of things; they know not only why people have needs, but also why it is important to meet those needs.

4) Media savvy. This might not seem like an attribute but it is. Look at Bill Gates then look at Steve Ballmer. ‘Nuff said. The media savvy leader has an advantage when he turns his attention to social good. Bono, no stranger to the media or financial success, has done tremendous good because he knows how to work the media to advance his cause. And some media, notably HuffPo and Mashable, are making it much easier for socially-aware leaders to do good. HuffPo’s HuffPost Education Section is a media hub for all things relevant to the country’s failing education system. The brain child of Brian Sirgutz, SVP of Social Impact at The Huffington Post/AOL, HuffPo’s Education Section came about after the media channel’s executive leadership watched the movie Waiting for Superman. It’s a content channel devoted to charting what’s wrong – and what could make it right – in our education system. It may not meet your criteria for doing good, but when you’re a media channel, access is your gift and your gold. Then there’s Mashable’s Social Good content channel. The editors of Mashable, led by Meghan Peters, Community Manager for Mashable, scan the Interwebs for news and evidence of individuals, leaders and organizations dedicating resources to social good. Sometimes all it takes is a light shining on a good act, or a horror, to alert society (and leaders) to the opportunity for social good. PS: My #TChat World of Work Community will be featuring both the talented Meghan and talented Brian this week as we celebrate via social media channels.

5) Selflessness. This is the tough one. Some entrepreneurs and successful (wealthy, not merely well-off) people are not acquainted with selflessness. They do things because their personal calculus tells them there’s a benefit. Maybe it’s the unreconstructed Catholic in me but by my reckoning, you haven’t done a social good if you expect to deduct it on your taxes. You do a social good when you have no expectation of repayment of any kind – we’re not buying indulgences here.
Non-profit, for-profit, individual or business leader – we can all learn a lesson during the festival of light, the season of charity and goodness. Open your hearts and minds before you open your wallets. Charity doesn’t count if you don’t understand the motivation.

 

Secrets of Leadership Success Introduction to the Leadership Success Series

By Susan M. Heathfield, About.com Guide

http://humanresources.about.com/od/leadership/a/leader_success.htm

Key leadership success secrets set the great leaders apart from the so-so leaders in today's organizations. Leadership style is learned from mentors, learned in seminars and exists as part of a person's innate personal leadership skill set developed over years, and existing possibly, from birth. Nature or nurture is a question often asked about leadership. I answer, "yes," because I believe the combination of natural leadership skills and nurture through leadership development defines your leadership style.

Working from personal experience and research, I will define the characteristics of leadership that make great leaders. I envision a series of interlinked articles, each of which focuses on one aspect of leadership.

Leadership differs from management and supervision although some people and organizations use the terms interchangeably. While the definitions of the terms differ, an individual may have the ability to provide all three.

    Supervision means that an individual is charged with providing direction and oversight for other employees. The successful supervisor provides recognition, appreciation, training and feedback to reporting employees.

    Management means to conduct the affairs of business, to have work under control and to provide direction, to guide other employees, to administer and organize work processes and systems, and to handle problems. Managers monitor and control work while helping a group of employees more successfully conduct their work than they would have without her. A manager’s job is often described as providing everything his reporting employees need to successfully accomplish their jobs. One famous quote from Warren Bennis, Ph.D. in On Becoming a Leader distinguishes management from leadership: “Managers are people who do things right, while leaders are people who do the right thing.”

    While a supervisor and a manager may also exhibit leadership skill or potential, true leaders are rare. This is because the combination of skills, personality and ambition essential to leadership are difficult to develop and exhibit. According to Don Clark, on his excellent leadership resource, Big Dog's Leadership Page, Bernard "Bass' theory of leadership states that there are three basic ways to explain how people become leaders. The first two explain the leadership development for a small number of people. These theories are:

    Some personality traits may lead people naturally into leadership roles. This is the Trait Theory.
    A crisis or important event may cause a person to rise to the occasion, which brings out extraordinary leadership qualities in an ordinary person. This is the Great Events Theory.
    People can choose to become leaders. People can learn leadership skills. This is the Transformational Leadership Theory.”

The Transformational Leadership Theory is the one I believe is correct for most leaders today. This belief forms the basis for my thinking about leadership.
The Key Leadership Trait

The first, and most important characteristic, of a leader is the decision to become a leader. At some point in time, leaders decide that they want to provide others with vision, direct the course of future events and inspire others to success. Leadership requires the individual to practice dominance and take charge. If you choose to become a leader, whether in your workplace, community or during an emergency, the discussion of these characteristics will help you formulate the appropriate mix of traits, skills and ambition. Successful leaders choose to lead. Unlike Keanu Reeves as Neo in 1999’s smash hit, The Matrix, you get to decide whether you are “the one.” The first characteristic of a leader is Choice - leaders choose to lead.
Characteristics of a Successful Leadership Style

Much is written about what makes successful leaders. I will focus on the characteristics, traits and actions that, I believe, are key.

    Choose to lead. (Current article - you are here.)
    Be the person others choose to follow.
    Provide vision for the future.
    Provide inspiration.
    Make other people feel important and appreciated.
    Live your values. Behave ethically.
    Set the pace through your expectations and example.
    Establish an environment of continuous improvement.
    Provide opportunities for people to grow, both personally and professionally.
    Care and act with compassion.

Five New Year's Resolutions Every Leader Should Make

http://www.forbes.com/sites/forbesleadershipforum/2012/12/03/five-new-years-resolutions-every-leader-should-make/

This article is by Nathan Bennett, a professor of management at the Robinson College of Business at George State University.

The time for resolutions is rapidly approaching. You should take deciding what to resolve seriously, so it’s not a bad idea to begin thinking now about what you might want to accomplish as a leader in 2013.

To help you focus your self-reflection, I conducted a strictly unscientific survey of my social network on Facebook and LinkedIn. I’ve been a professor for more than 20 years, so my networks are made up largely of former students. I’d guess the preponderance are working individuals between 27 and 47 years old who have MBAs. I suspect that makes them quite a bit like the teams you lead. I simply asked them what New Year’s Resolution they’d like to see their bosses make—and keep—during 2013. Here are their top five.

5. Resolve to be the kind of leader we want to follow.

Be consistent. We can tolerate even a poor leader if he isn’t channeling a different sort of poor leadership each day. Be real. Let us see how you as a leader effectively manage emotions and frustration at work.  Show us what excites you about the challenges ahead. Help us celebrate when we overcome a perplexing challenge. Set an example. Everyone watches you—how you dress, how you treat others, when you come to work, and when you leave. Your behavior is the best argument for how you would like us to behave.

 How To Pick And Stick To Career Goals Susan AdamsForbes Staff
Oops... Assumptions Can Make an Ass of You and Me! John BaldoniContributor

4. Resolve to help us understand how we can develop.

This helps us be better in many ways. It allows us to understand our future with the company; it gives us a way to structure our efforts to learn more about our jobs, our company, and our industry; and it shows that you have a personal interest, because you have made an effort to know our individual strengths and weaknesses.

3. Become a better listener.

We have ideas. They won’t all be great ideas, but if you listen to us you can coach us to develop our ability to better vet and sharpen the next one. Listening is one of the most considerate things one person can do for another. What better way to earn loyalty and respect than by being a genuinely interested listener?

2. Hold the micromanagement. Let’s talk trust.

Nothing is more frustrating than to be prevented from just doing the job you hired me to do. We understand that it can be uncomfortable to delegate work. We understand that in many cases it is your reputation on the line when our team fails to produce something to our standard. We get the risk to you. But when you micromanage, what you are saying is that you don’t trust me. Was I a hiring mistake? Did you get stuck with me on your team when you really wanted someone else? These are not thoughts that are going to help me become a better employee. Instead, let’s get the issues of risk and trust on the table. Let’s acknowledge what’s real and then work together to find a plan that allows me to make steps every day to earn your trust. And let’s make sure that plan gives me room to contribute and to grow.

1. Hold poor performers accountable. If they can’t improve, pay the price necessary to cut them loose.

What could be more damaging to the morale of the team than the struggle associated with carrying dead wood? We understand that you may not want to lose a position, that you may have some hope that you can magically restore someone’s motivation or suddenly implant some talent, or that politics may provide the poor performer with protection. We don’t care. Those are your problems, not ours. Our problem is that we see the ironic truth in the expression “addition by subtraction.” We would all be better with this person gone. The fact he or she remains does a lot to erode your credibility, and broadly, not just in regard to what you might consider an isolated situation.

These top five resolutions are not that surprising. They are frustrations I hear repeatedly in class and have heard for more than 20 years. So they are formidable challenges. But I don’t think they need to be destiny. Let’s make a start this year. I invite you to take some time during this last month of the year to think about the resolutions above. What would your team think if you were to announce that your goal for 2013 was to improve on one of them? How much might a real effort to improve make your life as a leader more enjoyable?

What will make your resolution work? We know that promises that are made publicly and negotiated with others involved are the most likely to be kept. You can talk with your team about the list above. There may be one item that will provoke smirks and chuckles around the table because it clearly is your Achilles heel. Or maybe your team would prefer you work on something else. Once you’ve identified your assignment, work with the team to agree on what success looks like. Make sure that process includes agreement on metrics and milestones. You all know how to manage a project. Make this a project. Your team will thank you, and I expect you will be surprised at how much easier they become to lead.

And, team members: This doesn’t have to begin with the leader. The conversation can begin with you. Make it one of your resolutions to share this article with a leader you’d like to see get better.

Leadership, Influence & Relationships by Mike Myatt

http://www.innovationexcellence.com/blog/2012/11/10/leadership-influence-relationships/

Have you ever wondered why some people have more influence than others? It’s because they invest more “in” others. Those with influence have built into others through some form of consistent direct or indirect contribution. Those with the greatest amount of influence almost always have the strongest relationships. My hypothesis is a rather simple one: If true leadership is about influence, then influence is about relationships, and relationships are about the investments made into people. In today’s post I’ll examine the ties between leadership, influence and relationships…

You cannot be an effective leader without influence. Let me make this as simple as I can – if you’re a leader, influence needs to be a competency. The key to developing influence is understanding contacts and relationships are not synonymous. Don’t confuse a database with a sphere of influence.

A database consists of information records, and a sphere of influence consists of meaningful relationships built upon a foundation of trust – a point of distinction lost upon many. Spammers and info-product sales people add contacts to a database, while savvy professionals interested in creating influence invest into people for the purpose of creating and sustaining high value relationships.

 As business people nothing is more valuable than the quality of your relationships. Whether you realize it or not, your success in business (and in life) will largely be dependant upon your ability to not only establish key relationships, but in your ability to influence and add value to your relationships. We have all known professionals that have been smarter, more affable, better looking, possess a better CV, or are more talented than their peers, yet they never seem to rise to the top. These professionals who seem to have the whole package yet fail to grab the brass ring simply don’t understand the power of relationships – they’ve failed to invest in people.  Again, leadership isn’t about any single person, but rather a complex ecosystem of meaningful relationships.

Lest you think I’m overly mercenary in my approach, and only view people as pawns in a chess game, let me introduce you to Myatt’s golden rule of building relationships: ”Give, give, give some more, give until it hurts, and then when you have nothing left to give, you guessed it…give even more.” The best relationships are not built on the backs of others, but rather they are built by helping others succeed. It is by building into others and through assisting others in reaching their goals and objectives that you will find success. Reflect back upon your own experience and contrast the responses you’ve received when you ask for help from someone that you’ve previously provided assistance to, versus asking the same favor from a casual acquaintance that you’ve never lifted a finger to help.

When you closely examine the core characteristics of what really makes for great leadership, it’s not power, title, authority or even technical competency that distinguishes truly great leaders. Rather it’s the ability to both earn and keep the loyalty and trust of those whom they lead that sets them apart. Put simply, Leadership is about relationships, and the trust, stewardship, care, concern, service, humility and understanding that need to occur in order to create and nurture them. If you build into those you lead, if you make them better, if you add value to their lives then you will have earned their trust and loyalty. This is the type of bond that will span positional and philosophical gaps, survive mistakes, challenges, downturns and other obstacles that will inevitably occur.

You don’t change mindsets by being right, you do it by showing you care. Logic and reason have their place, but they rarely will overcome a strong emotional or philosophical position. Trying to cram your positional logic down the throat of others will simply leave a very bad taste in their mouths. This is a very tough lesson for many to learn, but a critical one if you take your duties, obligations and responsibilities as a leader seriously. The best leaders are capable of aligning and unifying opposing interests for a greater good. You won’t ever become a truly successful leader until you understand a person’s need to be heard and understood is much more important than satisfying your need to impart wisdom I’m going to make this as simple as I can…leadership is all about relationships. It’s the people – nothing more & nothing less.

Being right isn’t the goal – accomplishing the mission is. If you can only lead those who agree with you then you will have a very small sphere of influence. Stop and think about this for a moment – history is littered with powerful leaders who have fallen, failed, or who have been replaced, usurped or betrayed. Fear doesn’t engender loyalty, respect or trust – it breeds resentment and malcontent. A leader not first and foremost accountable to their people will eventually be held accountable by their people.

Generally speaking there are two types of spheres of influence…those that just evolve over time by default, and those that are strategically engineered. While contacts are rarely purpose driven, relationships are highly intentional. People who are influential have spent years developing relationships spanning geographies, industries, and practice areas. They have invested both time and money developing these relationships to a high level of mutual benefit.

So why is it that most people aren’t as influential as they would like to be? The answer is that most professionals, even if they intellectually understand the benefits of what I’m espousing, just don’t do the work it takes to build an influential network. Great relationships take great amounts of effort, energy and commitment. Think of the most successful people you’ve ever known and they will always seem to know the right person to call on in any given situation to influence or decision the needed outcome. This type of influence doesn’t just happen, rather it has taken years of painstaking effort.

If you want to create a powerful sphere of influence start by taking the following ten steps:

1. Create a Vision: Take pause and examine where you are currently in your professional career as contrasted with where you want to go. Think about the people who could help you reach your destination more quickly and efficiently. Don’t put any artificial ceilings on your thinking – remember that almost anyone on the planet is only a few degrees of separation away from you. Be sure that your vision is based first and foremost on adding value to the lives and careers of others. Building a great relationship has little to do with what you get out of it, but everything to do with what you put into it…

2. Take an Inventory: Once you have a clear vision of where you want to go, take a personal inventory of your contacts and relationships. See who it is that you know, but also pay attention to who they know. Review in detail each and every relationship in your network and rank them on a scale from 1 to 5 with 5 being the contacts perceived to be of the greatest value to you. Make a detailed relationship plan for each of the people that rank 3 or higher. Take a personal interest in rekindling those relationships and finding out how you can help them succeed.

3. Participate in the Dialogue: Develop a strong core competency, and then give freely of your time and knowledge. Be visible and accessible, and don’t approach business solely based on a “what’s in it for me” attitude. Don’t be a joiner unless you can be a contributor. I belong to a number of organizations I will likely never see a paying client from, but it is through these groups I build relationships that will help me serve my clients. These relationships are only built because of the time I invest in them. Relationships don’t get built overnight, and are not built without active participation.

4. Value Your Network: It is critical you develop a keen understanding of the following point – your network is your business. The core value of your business is not actually steeped in the conventional thinking imparted to you in business school. The reality is the true intrinsic value of a business is in your network, which adds value to your products, services, brand, stakeholders etc. A strong network = sustainability.  It’s your network that will provide you much needed resources, influence and leverage in both good times and bad.

5. Focus on the Positive: Don’t waste time with those who only see problems and flaws, but cannot ever seem to create solutions. The world is full of bitter people, small thinkers, naysayers and those who just get their kicks out of sniping from a safe distance. Remove these people from your network. Associate with energy gainers and not energy drainers. People do business with people they like, and avoid doing business with people they don’t like – it’s just that simple. Are you approachable, positive, affable, trustworthy, a person of character and integrity, or are you someone who is standoffish, pessimistic and generally not to be trusted? Those who fall into the camp of the former as opposed to the latter will find themselves having more influence and success.  The key take away here is that being a jerk doesn’t lead to the creation of influence.

6. Quantity and Quality Both Matter: Successful networking requires an understanding there needs to be a balance between quantity and quality. Well built spheres of influence are both inclusive and exclusive, and while the emphasis should always error on the side of quality, this assumes you have sufficient numbers to create leverage and scale to your networking efforts. You want to avoid at all costs the appearance of simply being in it solely for the numbers, but it is also important not to be viewed as a networking snob who doesn’t reciprocate.

7. Influence is built upon a foundation of trust: If a person is not trusted there is a firm limit on their ability to create and use influence. People will rarely make a leap of faith for someone who hasn’t earned their trust. However most people will gladly take a blind leap of faith for someone whom they have come to trust. Trust matters.

8. Influence is built upon making others successful: This is often times referred to as the law of reciprocity. The theory is that if you invest yourself in making someone else successful, then they in turn will likely be predisposed to helping you become successful. While this principle will not always pan out, in my experience it has held true across the overwhelming majority of my interactions through the years. True influence is rarely built upon the backs of others, but rather by helping others achieve their goals.

9. Influence is most often possessed by those with authority: It is important to realize that there is a reason for the statement “the highest authority is that which is given, and rarely that which is taken.” Authority is most often given to those who display honesty, competency, empathy, expertise and wisdom. With authority comes credibility, and with credibility comes influence. While influence can be wielded by those without authority, it will be limited in both scope and scale. Those with the most authority will always have the most influence.

10. Value and scarcity drive influence: Understanding the value of your position, brand, authority, resources, access to people or knowledge and any number of other items as it relates to fulfilling the needs and desires of others creates influence. To the extent anything under your direct or indirect control is scarce or proprietary your ability to create influence will increase significantly.

Keep in mind the purpose of developing influence is not to manipulate for personal gain, but rather to facilitate for mutual benefit. Take a sincere interest in the success of others, work on your likability factor, become adept at gaining commitment, develop your authority, secure access to things of value and/or scarcity, and your influence with others will increase.

Bottom line – engineer a relationship development plan built upon service, trust, giving and adding value – then work the plan. Before you whine about how much time this will take, consider if you will the potential rewards at stake and ask yourself this question: Can I afford not to do this?

How Successful Companies Sustain Innovation By Faisal Hoque

http://www.fastcompany.com/3002324/how-successful-companies-sustain-innovation

Innovation is widely regarded as the single most important ingredient in today’s economy. But innovation as a destination isn’t enough.

Sustained innovation is a high-productivity state in which an organization strives to innovate in all aspects of its business, including management, divisions, operations, customers, and suppliers. It requires a seamless, structured management approach that begins with board- and CEO-level leadership and connects all the way through technology investment and implementation. Above all, sustained innovation is a journey, not a destination. The enterprise doesn’t stop innovating after attaining one goal; it’s engaged in a continual process of reinvention, invention, and discovery.
Consider the following three examples:

• The one-hit wonder: The smartphone market is red-hot, with Apple and Samsung engaged in the most fierce race for dominance via product innovation. But let’s not forget the once ubiquitous handheld of choice for most employers and business people: the BlackBerry. A mere five years ago, Research In Motion was one of the most celebrated technology companies in the world, as the BlackBerry, or “CrackBerry” as it became known, led the smartphone market. But the meteoric rise of the iPhone and Android devices has made R.I.M. and its big innovation a relic in a world of constant reinvention.

• Rising from failure: In 1919, Cornelius Vander Starr was the first Westerner to sell insurance to the Chinese, and he did so successfully until Communism drove him and American International Group back to the U.S. in 1949. AIG quickly grew it business globally, and in 1962 Starr gave management of the company's slowing U.S. holdings to Maurice R. "Hank" Greenberg, who revitalized the company by moving from personal insurance to high-margin corporate coverage and selling through independent brokers rather than agents to slash those salaries. The company went public in 1969 and continued to thrive until 2005, when AIG became the high-profile subject of fraud investigations by the Securities and Exchange Commission, U.S. Justice Department, and New York State Attorney General's Office. Greenberg was booted amid an accounting scandal in February 2005 and the company was battered by a liquidity crisis when its credit ratings were downgraded below "AA" levels in September 2008. Thanks to government bailouts in 2008 and 2009, AIG has bounced back and regained its status as a vital American multinational corporate titan. AIG isn’t taking its rescue for granted. The insurer unveiled a new corporate logo as part of a major rebranding overhaul aimed at its continued growth and success.

• Ongoing success: Pfizer, the world's biggest pharmaceutical company by revenues, constantly develops blockbuster medicines and vaccines with household names like Zithromax, Lipitor, and Viagra. Founded in 1849 as a manufacturer of fine chemicals, Pfizer's discovery of Terramycin a year later launched its successful and ongoing expansion into a research-based pharmaceutical company. The drug maker has augmented its research by building its brands, pipeline, and profile through a series of major acquisitions. The company continues to lead the market with treatments for myriad maladies. Last month, the U.S. Food and Drug Administration approved Pfizer’s Bosulif, which treats a rare type of leukemia that usually affects older adults.

3 Principles for Sustained Innovation

Sustained innovation is powered by people who come together to share ideas, compare observations, and brainstorm solutions to complex problems. Enterprises with a strong focus on sustained innovation share three common principles that act as the glue binding people together in productive collaboration. They are:

1. Converged disciplines: Ideas aren’t isolated; they’re celebrated in groups that enable the entire organization to act as one entity. Of particular importance is the convergence of business and technology management to ensure that no one unit or division is missing the opportunity to capitalize on new ideas and possibilities.

2. Cross-boundary collaboration: No enterprise operates in a vacuum. Every manager, employee, and contractor potentially has a piece of the puzzle to create a new breakthrough business opportunity. Suppliers, partners, distributors, and customers are an equally valuable source of information and ideas.

3. Innovative business structure: Not every organization can empower an unstructured development culture like the Lunatic Fringe who led innovation at groundbreaking tech pioneer Texas Instruments; most require structure that compels convergence of disciplines, management, and operational units.
To bring these principles to life, enterprises operating with sustained innovation focus on three distinct, intimately related practices that require business/technology/management convergence to perform at a high level of organizational maturity.

Sustained Innovation Playbook

Designing and operating organizations capable of sustained innovation requires a playbook that demands a systemic process constructed around the following core steps:
• Listen broadly for ideas through vision, innovation, and external networks. Listen to the customer. Listen to the front lines in your organization.
• Understand who your actual and potential customers are, what they want and need, what they will need, and why those needs have not yet been met.
• Organize the innovation team to include those with a stake in the innovation, organize the innovation program, and organize the resources and investments needed to address the problem.
• Create an environment and capability for innovation by giving the team the ability to fail. Create many alternative solutions by leveraging the cascaded innovation lifecycle.
• Experiment and learn from failure. Conduct many experiments in parallel, using prototyping and other iterative, feedback-driven techniques.
• Listen again to the customer to help them imagine. Use prototypes to elicit feedback. Listen to customer acceptance/buying criteria. Listen to what could go wrong, but don’t let the devil’s advocate take control.
• Design the concepts to address customer-centric values, such as cost, intuitive use, ease of change, and sense of enhancement.
• Implement the final go/no-go decision. Consolidate or eliminate competing alternatives to a manageable number. Send concepts back for reinvention, retesting, or redesign. Implement the second stage of the innovation lifecycle: manifestation
.
Get Out of the Garage

Sure, some people work better alone. But most people are more prolific as part of a team or extended community of ideas and talents that fosters some of the world’s most important inventions. Garage inventors can’t possibly compete with myriad breakthroughs born from sustained, systemic innovation. The first single chip microprocessor publicly introduced by Intel in 1971, the first car safety air bags offered in the 1973 model Chevrolet, and the depression game changer drug Prozac in 1988, are all considered great innovations developed and perfected by teams, not individuals. Even Oppenheimer needed the Manhattan Project team to create the atomic bomb. The true test of sustained innovation isn’t the invention itself, but the ultimate and ongoing benefit produced by the innovation for the business.

Discipline and innovation are not opposites, but complements. Establishing an innovation culture consumes a great deal of organizational energy in overcoming the forces of inertia and entropy. But once an idea has been successfully commercialized, respected champions emerge to drive new sources of the energy, creativity, discipline, and resources that sustain and grow an enduring culture of innovation. Successful organizations manage innovation from concept to commercialization so that good ideas not only get created, but also continually find their way into the products and services portfolio.

--Faisal Hoque is founder, chairman, and CEO at BTM Corporation and founder of research think tank BTM Institute. His newest book is The Power of Convergence. Follow him on Twitter @faisal_hoque.

Inside the Successful Leader's Mindset

As a business leader, you are mired in the everyday details of your company's success. You're worried about your bottom line, your sales goals, or your next board meeting. Amid the chaos, it's easy to forget that intangibles -- like your beliefs -- play an important role in your success.

The most successful entrepreneurs share a set of core beliefs that help them persevere as they grow their businesses. These four tips will promote a positive mindset and increase your chances of success:

1. Trust that you'll adapt to new challenges. Successful entrepreneurs approach uncertainty with confidence. When faced with an unfamiliar challenge, they think of similar situations they've handled before or skills sets that might apply. "Focus on the abilities you do have and apply your general knowledge to whatever comes your way," says Matthew Della Porta, a positive psychologist and organizational consultant.

If you focus on your current skills and your ability to learn new ones, you'll be less likely to feel overwhelmed. "Trust your ability to adapt," Della Porta says.

2. Attribute your success to hard work, not luck. Successful leaders believe their achievements are due to hard work, not just lucky circumstance. "That's a result of self-efficacy," Della Porta says, meaning that people who believe they've worked hard trust their ability to master new or unfamiliar skills.

Leaders who are confident in their ability to learn are more likely to seek out and persevere through tough challenges, increasing their chances of success.

3. Believe that you are unique. Every great entrepreneur stands on the shoulders of giants, but successful leaders champion their individuality. In other words, they don't try to become "the next Steve Jobs." To be successful, learn from the people you admire but don't try to emulate them.

"You need to focus on being the first you, not the next someone else," Della Porta says. If you foster the unique strengths that you bring to the table, then you will be far more likely to stand out in a crowded industry.

4. Challenge your negative beliefs. If you want to succeed, stamp out negative beliefs that might be holding you back. "People have a tendency to self-handicap," Della Porta says. For example, an executive who believes he won't meet his sales goals is more likely to prioritize other tasks, giving him a preemptive excuse for a poor performance. His belief becomes a self-fulfilling prophecy.

Notice the goals or tasks that you shy away from and articulate your beliefs about them. Challenge any negative thoughts by reminding yourself that you will succeed if you apply yourself. When your beliefs are confident and positive, your actions will promote success.

Seven Keys To Sales Leadership - Scott Edinger, Contributor

http://www.forbes.com/sites/scottedinger/2012/10/04/seven-keys-to-sales-leadership/

The sales leadership job is one of the toughest in business today. I have previously written about why this is so, but suffice it to say it is a few critical jobs rolled into one: super seller, coach, strategist and business leader. I have had the chance to work with thousands of sales leaders over the course of my career and have observed that the most successful among them possess key characteristics: the seven keys to being a great sales leader.

1. Create useful success metrics that mark progress, not just report results. Most sales leadership jobs demand a series of metrics that indicate results that have been achieved. Revenue and profit contribution are classic examples of these very important measures. But there is another side of the metric scale which includes those measures that are indicative of progress toward those goals—successful sales calls, implementation planning meetings, and the like are examples. The key difference is creating a balance of those that are backward-looking or lagging indicators, and others that are forward-looking, or leading indicators. Having both is vital to success.

2. Provide visionary leadership. There are few audiences more cynical than sales professionals (I have found lawyers and accountants to come close), so providing clear and definitive leadership is critical. Since most sales organizations serve as the nosecone of the business, as customer and product or service issues impact them first, they benefit greatly from having a vision for the entire team. The sales leader must be the exemplar of that vision, as the team will be watching. Pithy and concise are the themes for your sales team’s vision, which should dovetail with the organization’s vision.

3. Develop talent and coach relentlessly. Many a sales leader has risen through the ranks as a great seller to a sales leadership position. One of the problems I frequently hear about sales leaders is that they were great individual contributors but they haven’t quite taken hold of what it means to be a sales leader. Most of the time, the fundamental issue is a lack of coaching and development of talent. All too often they are narrowly focused on the role of super closer in an effort to drive business instead of building sales capability across a team.

4. Pay close attention to your selling roles and understand how you get involved in sales cycles. I have seen four distinct roles that sales leaders take on: Model—you run the call, Observer—you observe only with an intent to coach following the call, Teammate— you engage in joint selling with clearly defined responsibilities to take on specific topics during the call, and Strategist—you provide pre-call planning guidance and post-call support. Each of these selling roles has a unique purpose and impact, so it is imperative that the sales leader is intentional about what role they are playing as they support business development efforts.

5. Focus on creating value in the sales process. For many, success in selling is far less about what they are selling and increasingly about how they sell. Said simply, it’s about how, not what. That how is creating value in the sales process, and sales leaders can engineer the sales experience of customers to be one that is worth paying for. The litmus test for this is, as sales guru and a former boss of mine, Neil Rackham, has said is: “Would the customer write you a check for the sales call?” A sales call worth paying for is the pinnacle of value creation, and those interactions provide insights, new approaches and ideas for solving problems, and innovative opportunities to capitalize on, instead of simply a description of products and services.

6. Forecast with an understanding of where the customer is in the buying process. By and large, forecasting tools are centered on a series of tasks that sellers perform during the course of a sales cycle. What they too often lack is the perspective of the buyer and where the buyer is in the decision process. One of my mentors, John Hoskins, often said “if you want to learn how to sell, learn how buyers buy.” When forecasting, include milestones of customer behavior and joint accountabilities like “mutually reviewing a proposal together” versus “proposal sent” to have a considerable impact on forecast accuracy.

7. Motivate with recognition and rewards. I’ve said before that sales professionals have a reputation for being prima donnas, and, having spent my career in sales, I think the stereotype is correct. (It takes one to know one, right?!) That means a good sales leader has the opportunity to use this to their advantage and develop a strong rewards and recognition program. Rewards and recognition ought to be timely and relevant, and while an annual awards banquet is great, in order to reinforce behaviors it needs to be more frequent. Top performers value financial rewards for certain, but they also crave regular feedback on performance, autonomy, and degrees of freedom. Consider the myriad ways to reward and recognize in non-monetary form and you have a good recipe for an important element of sales team motivation.